Voicerank

REVIEW MANAGEMENT

Manage Every Customer Review From One Place

Collect customer feedback, manage incoming reviews, respond to customers and turn every review into an opportunity to build trust. Voicerank gives your business one simple place to manage the entire review journey.
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ONE CONNECTED WORKSPACE

Everything You Need to Manage Customer Feedback

Customer reviews are more than star ratings. They are conversations between your business and your customers. Voicerank brings review collection, management, verification, responses and insights together so your team can understand customer experiences and act on them.

THE COMPLETE JOURNEY

How Review Management Works

From the moment a customer is invited to leave feedback to the moment you respond, Voicerank keeps the review journey organised.

Step 1

Invite Customers

Send customers to your Voicerank review experience through supported integrations, customer journeys or Voicerank tools.

Step 2

Customer Writes a Review

The customer selects the company, chooses a star rating and shares their experience on desktop or mobile.

Step 3

Build Confidence in Feedback

Reviews that meet Voicerank's applicable verification requirements can be identified as verified.

Step 4

Keep Reviews Helpful

Reviews move through the appropriate publishing or moderation process under Voicerank review policies.

Step 5

Manage Reviews in One Place

See the customer, rating, review date, verification status and response status from the company dashboard.

Step 6

Continue the Conversation

Thank customers for positive feedback or professionally address concerns raised in critical reviews.

Step 7

Publish and Showcase

Published reviews appear on your Voicerank profile and support your Trust Badge and website presence.

Step 8

Learn and Improve

Use rating trends, review volume, response status and recent activity to understand customer experiences.

YOUR REVIEW INBOX

See Every Review in One Clear Dashboard

Keep new, recent and responded reviews organised without searching through different tools. See ratings, verification, dates and quick response actions together.
  • Recent reviews
  • Verification status
  • Response status
  • Quick response actions

FOCUS FASTER

Find the Reviews That Matter

Quickly filter customer feedback by rating, verification status, response status or date so your team can focus on the right conversations.
All Reviews 5 Stars 4 Stars 3 Stars 2 Stars 1 Star Verified Responded Unanswered Most Recent

BUSINESS RESPONSES

Respond Directly to Customer Feedback

A thoughtful response shows customers that their feedback is being heard. Reply from the company dashboard and keep the business response visible alongside the customer's original experience.

Customer review

Brilliant service

“The team helped me quickly and everything went smoothly.”

Verified customer

Response from Company

“Thank you for sharing your experience. We're delighted we could help.”

RESPONSIBLE MANAGEMENT

Every Review Is an Opportunity

Positive Reviews

Celebrate Great Experiences

Use positive feedback to understand what customers value and reinforce what your team is doing well.

Critical Reviews

Learn From Customer Concerns

Use constructive feedback to identify areas that may need attention and respond professionally.

CLEAR REVIEW STATES

Know What Needs Your Attention

Status labels make it easier to understand what has happened and where your team may need to act.

Unanswered

The business has not replied yet.

Responded

Your team has published a reply.

Verified

The review meets applicable Voicerank verification criteria.

Published

Visible on the public company profile.

PUBLIC REPUTATION

Your Reviews Build Your Voicerank Profile

Published customer feedback contributes to your public Voicerank company profile, helping visitors understand your reputation through recent customer experiences.

Reviews

Average Rating

Company Profile

Trust Badge

TRUST BADGES

Take Your Reputation Beyond Voicerank

Your Voicerank Trust Badge can display your current rating on your own website and link visitors directly to your public Voicerank profile.

BUILT FOR DAILY WORK

Why Manage Reviews With Voicerank?

One Review Dashboard

Keep customer feedback organised in one place.

Respond Faster

See unanswered feedback and reply from your business dashboard.

Understand Customer Sentiment

Identify rating and review patterns.

Build Public Trust

Show genuine customer experiences on your Voicerank profile.

Keep Feedback Organised

Filter reviews by rating, verification and response status.

Improve Over Time

Use feedback to see what is working and where improvements may be needed.

PRODUCT WALKTHROUGH

See Review Management in Action

Follow a review from customer submission through the company response to its published state.

A customer shares their experience

The review arrives with its rating, date and verification status.

REVIEW INSIGHTS

Understand Your Review Performance

See how your review activity changes over time and understand how customers are rating their experiences.

Average Rating

4.8

New Reviews

32

Responded

28

Response Rate

87%

Illustrative dashboard preview

Ready to Take Control of Your Reviews?

Bring customer feedback into one organised place and make every review easier to manage.
Get Started With Voicerank Explore Company Features

COMMON QUESTIONS

Review Management FAQs

Clear answers about collecting, managing and responding to reviews with Voicerank.

Review management is the process of collecting, organising, monitoring and responding to customer feedback from one central system.